Privacy policy

Shan Furniture ("we", "us", "our") is a furniture manufacturer and retailer based in Karachi, Pakistan, serving corporate offices, homes, hotels, and educational institutions since 2021. Our website is shanfurniture.com. If you have any questions about this policy, contact us at info@shanfurniture.com or call 0300-089-0089.

When you use our website or place an order, we may collect:

• Contact details — name, phone number, WhatsApp number, and email address
• Delivery address — provided when placing an order
• Order information — items, quantities, prices, and payment method preferences
• Quote requests — project details you provide in enquiry forms
• Usage data — pages visited, browser type, and device (collected automatically via cookies)

• To process and deliver your order
• To respond to your quote requests and enquiries
• To confirm your order and send updates via WhatsApp or email
• To improve our website and understand how customers use it
• To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to any third party.

When you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy. We use your WhatsApp number solely to process your order or enquiry and provide customer support. We will not use it to send unsolicited marketing messages.

Our website uses cookies to remember your preferences (e.g. items in your cart) and to understand how visitors use the site. You can choose to accept or decline cookies when you first visit. Declining cookies may affect some features such as cart functionality.

We take reasonable steps to protect your personal data. Our website uses HTTPS encryption. Payment is handled via cash on delivery or bank transfer — we do not store credit card details on our servers.

We keep your order and contact information for up to 5 years to resolve any disputes, process refunds, and maintain accurate business records. You may request deletion of your data at any time by contacting us.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of any marketing communications

To exercise any of these rights, contact us at info@shanfurniture.com.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.